top of page

Terms and Conditions

Belle Movement PTY. LTD.
Updated: December 5, 2024

​

Welcome to Belle Movement Pilates and Personal Training. Please review our Terms and Conditions (T&Cs) carefully, as they govern bookings, purchases, and the services provided. These T&Cs are reviewed regularly to ensure fairness and deliver the best possible experience for our clients.

​

1. Bookings and Cancellations

At Belle Movement, we aim to provide a fair and flexible booking system. Currently, we do not charge late cancellation or no-show fees—a unique policy in the Central Coast area. Adherence to this policy ensures that we can continue to operate with this level of flexibility.

1.a) Bookings

  • Bookings are the responsibility of the client and can be made via:

    • The Belle Movement App or Website (linked to Momence booking platform).

    • Phone call during office hours: Monday – Friday, 9:00 AM – 3:00 PM at 0434 406 308. Calls outside these hours will not be answered.

1.b) Cancellations

  • Cancellations are also the responsibility of the client and are subject to the conditions below:

1.b.i) How to Cancel

  • Via the Belle Movement App or Momence platform.

  • By phone during office hours: Monday – Friday, 9:00 AM – 3:00 PM.

  • By email: hello@bellemovement.com.

  • Cancellations via social media (Facebook or Instagram) are not accepted under any circumstances.

1.b.ii) Cancellation Windows

  • Early Cancellation:

    • Must be made at least 24 hours before the scheduled class or appointment.

    • Credits for early cancellations will be returned to your account for future use.

  • Late Cancellation:

    • Any cancellation made less than 24 hours before the class or appointment is considered late.

    • Late cancellations will result in forfeiture of the class credit without additional fees.

Extenuating circumstances will be considered on a case-by-case basis.
Requests to switch to another class on the same day may be accommodated by phone during office hours.

​

2. Memberships

Belle Movement offers flexible membership options to suit different client needs.

Weekly Memberships

  • 3 Classes per Week: $59/week.

    • Valid for 6 months (28 weeks) with a 10-week lock-in period.

    • Unused credits roll over for 4 weeks.

    • Includes discounted access to workshops and programs.

  • 2 Classes per Week: $45/week.

    • Valid for 12 weeks with a $200 break fee (no minimum lock-in period).

    • Unused credits roll over for 4 weeks.

  • Belle Babies Starter Membership: $9/week.

    • Includes 2 classes and 2 creche spaces per week.

    • Locked 6-week membership.

​

Monthly Membership

  • 4 Classes per week: $75/week.

    • Valid for 6 months with a 12-week lock-in period.

    • Unused credits roll over for 8 weeks.

​

Membership Payments

  • Payments are processed via Momence, and credit card details are securely stored.

  • Failed payments will be reattempted after 5 days. Memberships are automatically cancelled if the second attempt fails.

​

Membership Duration and Freezes

  • Minimum lock-in periods vary by membership type.

  • Memberships can be frozen for at least two weeks with a two-week notice, up to 6 times per 28-week period.​

​

3. Class Packs and Casual Passes

Intro Offer

  • 3 Classes for $49 (one-time offer).

  • Valid for 40 days from purchase.

Casual Passes

  • 1 Class: $29. Valid for 1 month from purchase.

Class Packs

  • 10 Class Pack: $259 (valid for 6 months).

  • 5 Class Pack: $129.50 (valid for 4 months).

  • Queenagers Pack: $189 (restricted to Queenagers classes).

All passes are non-refundable unless under extenuating circumstances.

​

4. Private and Semi-Private Sessions

  • Private sessions must be booked via enquiry (email or phone during office hours).

  • Sessions may occur alongside other activities in the studio. While efforts will be made to ensure privacy, exclusive use of the studio cannot be guaranteed.

  • All private sessions must be paid in advance. Cancellation policies outlined above apply.​

​

5. Special Events, Programs, and Courses

  • Fees and durations vary. Class packs associated with programs are valid only for the specified event/course.

  • If withdrawing after Week 1, payments may be converted to group class credit (pro-rata). No changes can be made after Week 1.

​​

6. Creche Services

  • Available Monday to Friday at Umina and Ettalong locations.

  • $5 per child per session.

  • Clients must book in advance to ensure proper child-to-staff ratios.

  • Children showing signs of illness must not attend creche.

  • Snacks are permitted but high-allergen foods, including peanuts, are prohibited.

​

​

For further questions, please contact us at hello@bellemovement.com. Thank you for choosing Belle Movement.

bottom of page